Shipping Policy and Costs
We can ship to virtually any address in the United States or Canada (including APO/FPO, PO Boxes, and US Territories). At this time, we regret that we are unable to ship to any other international addresses and apologize for any inconvenience.
US: As for shipping costs, there are none as long as the order is over $35. That's right, FREE SHIPPING on all orders over $35! No coupon code needed. Any order that falls under $35 will be billed a flat $3.50 shipping charge regardless of destination.
Canada: Same as the US, shipping is FREE as long as the order is over $35. Any order that falls under $35 will be billed a flat $3.50 shipping charge regardless of destination. Please note, the Canadian government may charge additional duties and import taxes on our packages that we have no control over. Please check with your postal delivery service for additional information.
United Kingdom and Australia: We charge a flat $15.00 shipping fee per order unless your order is over $75.00, in which case shipping is free! Please note, some countries may charge additional duties and import taxes on our packages that we have no control over. Please check with your postal delivery service for additional information.
Estimated Shipping Time
Orders received by 3PM MST are shipped that same day. All others are shipped the next business day.
Most orders to US addresses are generally delivered within 3-7 business days.
Canadian orders are usually delivered within 10-14 business days.
At this time we do not offer overnight shipping (although we do plan on offering it in the near future).
We want you to be completely happy with everything you purchase from us and make it easy to get your money back if you're not!
If you're not completely satisfied with your purchase, you may return any item within 60 days of purchase for a full refund (minus shipping costs). We'll pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you do need to return something, all you need to do is send us back the product and your packing slip. If you don't have your packing slip, just include your name and order number.
Here's where to send all returns:
Rakuten Super Logistics
Attention: Probiotics One Returns
1500 Distribution Ct #400
Lithia Springs, GA 30122
Other Shipping and Return Questions
If you still have any questions about shipping or returns, please send us an email, or give us a call at (800) 935-8660.